Frequently Asked Questions (FAQ)


  1. How long does delivery take within the UAE?
    Orders are typically delivered within 2–3 business days across the UAE.

  2. How much does shipping cost?
    Shipping charges are calculated separately and will be added to your final order total during checkout or order confirmation.

  3. When will my order be processed?
    Orders are processed within 24 hours of confirmation.

  4. Can delivery times be delayed?
    Yes. Delivery timelines may vary during public holidays, promotions, weather conditions, or high-order periods.

  5. Can I return my order?
    Yes. Customers may request a return within 3 business days of receiving their order, subject to our return conditions.

  6. What conditions must be met for a return?
    The item must be unused, in its original condition, and returned with all original tags, labels, packaging, and protective coverings intact. Proof of purchase or order confirmation is also required.

  7. What items are not eligible for return?
    Items that are used, damaged, washed, altered, missing original packaging or tags, or returned after the allowed return period are not eligible for return.

  8. How long does a refund take?
    Once the returned item has been received and approved, the refund process may take up to 15 business days, including inspection and banking procedures.

  9. Will shipping charges be refunded?
    Shipping charges are non-refundable unless you received an incorrect or defective item.

  10. Can I exchange my item?
    Exchanges are only accepted for faulty or defective products.

  11. How long do I have to request an exchange?
    Exchange requests must be made within 3 business days of receiving the item.

  12. Can I exchange a product for a different type of product?
    No. Exchanges are only permitted within the same product category.

  13. What if the replacement item is out of stock?
    If the same item is unavailable, Sirocco Mom may offer a replacement when the item is restocked or issue a refund instead.

  14. Who pays for exchange shipping?
    Customers may be responsible for exchange shipping charges unless the item received was faulty, damaged, or incorrect.

  15. What happens if I provide an incorrect delivery address?
    Additional delivery charges may apply for incorrect or incomplete delivery addresses, unreachable contact numbers, or rescheduled deliveries after two failed delivery attempts.

  16. How can I request a return or exchange?
    Please contact Sirocco Mom before returning any item. Our team will guide you through the return or exchange process.